Westside Management Group

The goal of this important process is to match the right property to the individual needs and

requirements of the prospective resident. From the owner's perspective, they are looking to place a resident in their property who will:

• Pay the rent in full and on time.
• Not damage the property beyond normal wear and tear.
• Be courteous and respectful neighbors to other residents in the building.

We use an online application site that will allow prospective tenants to provide their personal information and pay the application fee in one place.

The security deposit is for the owner's protection against unforeseen damage to the property that is being leased to you. It is generally the equivalent amount of one month’s rent. You may not use the security deposit as the last month's rent. The last month's rent must be paid in full as usual. The security deposit refund and accounting of any charges will be mailed within 21 days of vacating the unit and returning the keys.

The security deposit will be returned within 21 days of returning the keys and vacating the

unit. The usual charges to expect will include professionally cleaning the unit, shampooing

the carpet, and repairing any tenant-related damages. Every effort will be made to resolve

any dispute if it arises.

Rent is due on the first of the month and considered late if received in the office after the

third of the month. To pay your rent online, Log into your online portal. If you are not yet registered, please create an account here!

You can submit your maintenance request online or text/call Westside Management Group to let us know what type of maintenance you require. Our goal is to respond to your maintenance request within 48 hours. We know that prompt response to maintenance requests is important to residents and our goal is to meet that need consistently with quality work and responsible contractors.

1. Click Request Maintenance.
2. Enter a detailed description of the issue, upload one or more photos of the item needing attention, give the property manager permission to enter with their key, then click Submit Request.

When you decide to move, you will need to give written notice of your intention 30 days in

advance. This will give management time to schedule a pre-move-out walk-through with you in case there are any repairs you need to make to the unit.

The final move-out inspection is made once the unit is completely vacant. Any damage that

has not been corrected by the resident will be documented and arrangements will be made

to prepare the unit for the next resident.

Each property is evaluated on an individual basis. The management fee is based on the

amount of rent collected each month. Most apartment buildings usually fall in the 5% per

month category. Single-family homes and individual condos fall in the 7% category. Other

factors affecting the management fee include:

• Status of problem tenants
• Status of deferred maintenance
• Plans for major rehabs
• Number of vacant units

Yes. Leasing fees vary depending on the size and type of property.

We qualify prospective tenants in several ways:

• Verify gross income
• Check the credit report for a history of late payments, collections, judgments and
• bankruptcies.
• Check for previous evictions and unlawful detainers.
• Verify current employment.
• Check references from previous landlords.
• Obtain a copy of valid photo identification.
• Obtain a complete application.

A separate trust account is established for each property. All rent is deposited into that account after it is paid by the tenant. Our accountant prepares monthly owner reports showing income and expenses once the bank statements have been reconciled. Owner accounting reports and bank checking statements are uploaded monthly to the online-accessible Owner Portal.

All expenses are paid from the trust account. These include the mortgage, taxes, insurance, repairs and owner disbursements. A cap is set on expense items that are beyond the usual and ordinary. The owner must authorize expenses that exceed the agreed amount. The goal of

Westside Management Group is to minimize expenses while we maximize rental income to improve your bottom line.

Westside Management Group only uses outside contractors to complete repairs. We do not add any additional charges to any repair work, nor do we operate a separate maintenance company. When a maintenance request is called in to our office, we first try to troubleshoot and solve the problem right on the phone. If a service call is needed, we usually send one of our handymen out to the job. Most of the time our handymen can complete the usual repair requests. Parts are generally purchased on accounts at Home Depot. If a handyman cannot fix a problem, then we call the appropriate plumber, electrician or other contractor to complete the job. Contractors send a bill separately for their job.

Most questions about activity at your property can usually be answered with a quick phone

call or email. The staff at Westside Management Group is at your service and happy to answer any questions you may have. If we can't answer a question immediately, rest assured we will find out the answer and follow up with you, usually within 24 hours. If you have a question about a particular bill we will research it completely for you.

Owner draws are paid by the 15th of each month. A balance of $500.00 is always kept in the trust account to cover any emergency work that might be necessary. If an owner deposit is required to cover expenses that exceed the rental income, a request to the owner is made by phone or email.

The process is simple. After we make an inspection of the property and discuss the needs and goals of the owner, we sign a management agreement and the owner fills out a basic information sheet. We collect copies of rental agreements, service contracts, miscellaneous files, and a copy of the rent roll. Contact is made with each tenant informing them of the change in management and the transition from owner to management company is then complete.

Yes! Our business grows primarily through the referrals of our satisfied clients. We offer a fee equal to one-half of the first month's management fee to anyone who refers a new client to us.